Shipping Policy

Thank you for shopping with us! Here's everything you need to know about our shipping policy:

Processing Time:

• Orders are typically processed and shipped within 1-3 business days after payment is received, excluding weekends and holidays.

Shipping Rates:

• Our shipping rates are dynamic based on the destination and weight of the package. Shipping costs will be calculated at checkout.

Estimated Delivery Time:

• Delivery times vary depending on the shipping method selected and the destination.

Tracking Information:

• Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, allowing you to monitor the progress of your delivery.

Customs and Duties (International Orders):

• Heads up  for our international friends: we collect duties at checkout, so there are no surprises upon delivery. These charges are determined by your country's customs office and are included in our shipping fees.

Shipping Address:

• Please ensure that your shipping address is entered correctly during checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Shipping Delays:

• While we strive to meet estimated delivery times, unforeseen circumstances such as weather delays or carrier issues may occasionally cause delays. We appreciate your patience and understanding in such situations.

Lost or Stolen Packages:

• We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you encounter any issues with your delivery, please contact the carrier directly to file a claim.

Order Changes or Cancellations:

• If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to make any changes or cancellations.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact us at orders@kookslams.com