When is my order shipping?

Since most of our products are made to order, please allow 3-5 business days for processing before your order is shipped. As soon as it is shipped you will receive tracking details by email.

How can I return or exchange my item?

Please reach out to us at support@kookslams.zendesk.com with your order number within 30 days of receiving your items, and we would be happy to assist with a return or exchange.

The item I received is damaged or not what I ordered.

Please reach out to us at support@kookslams.zendesk.com with your order number and a photo of the incorrect or damaged item and we will send you the correct item right away.

What material are the shirts made out of?

Please refer to the individual product pages for information on the materials. Most of our t-shirts are 100% combed ring-spun cotton and unisex sized. Most of our sweaters are 80% cotton and 20% polyester.

My order shows delivered, however I have not received it.

Please confirm the shipping address you entered at checkout is correct and not missing a unit or apartment number. If it is correct, reach out to us at support@kookslams.zendesk.com with your full mailing address and order number and we will investigate further. 

Shipping

Once an order is fulfilled & collected by USPS, it is out of our control. If the package appears as delivered, but you did not in fact receive the items, please file a claim with your local post office. The results of your claim will determine the results of your order. International orders placed through a US store will ship out of our facility in Delray Beach, FL, USA through DHL SmartMail. DHL will sort the packages for USPS and then route them to the proper port of departure from the US. Once the order arrives in your country, it is handed off to your local postal service. Tracking may say "delivered" or "ready for pick up" when it arrives at your local post office. You should then receive a notice from them stating that the package has arrived. Customs fees, taxes, and additional fees may apply for international shipments. We do not charge for these fees up front because of varying rates between countries. Your local post office may hold the package until such fees are paid. Please contact your local customs and/or post office for more information. Any packages that are returned as "refused" or "unclaimed" will be refunded for the items sent back. Shipping will not be refunded in such cases. If the package is sent back before you were notified or does not arrive within 8 weeks, please contact us. We will file a claim that the package was lost and issue a refund for the item(s) only.